Your insurance company issues your claim number when you report your accident to them. Just write it down and bring it in with you. We will take it from there.

No. A car is a total loss only when the repair cost exceeds the insurance company's determined value of your vehicle.

Currently, most car frames and bodies are built as one, which is called Unibody construction. FCC COLLISION CENTERS skilled auto repair technicians, with the aid of our state-of the-art computer measuring system, return your vehicle to its original factory specifications. If it’s determined that the frame section is bent beyond repair, that section will simply be replaced.

All FCC COLLISION CENTERS auto body repair shops are I-CAR Certified Gold Class auto body repair shops, with I-CAR Platinum Certified Individual Technicians.

I-CAR is a not-for-profit, inter-industry organization. It’s focus is on training auto body repair technicians on the latest advances in automotive engineering, auto repair, the latest technology, safety advances, and automotive manufacturer standards.

Gold Class is the highest auto body repair industry certification in technology and training. Platinum is the highest certification an individual Technician can achieve and indicates thorough training in the latest advances in auto body repair technology and automotive manufacturer standards. To achieve Gold Status, a shop must have Platinum Certified Technicians in each area of repair.

For you the benefit is that I-CAR Certified Gold Class Businesses, like FCC COLLISION CENTERS, are rigorously trained and tested annually on how to repair your vehicle so it looks and drives as well as it did before the collision. More importantly, it will be safe for you and your family to drive.

All FCC COLLISION CENTERS are VeriFacts certified VQ shops. VeriFacts’ VQ Program provides consumers with independent, third-party verification of repair quality.

To accomplish this, VeriFacts Quality Verifier independently observes and documents that repair resources are in place and confirms adherence to OEM repair recommendations, I-CAR procedures, equipment usage guidelines, and industry best practices for each VQ shop on a consistent basis.

For you that means every possible resource is utilized to ensure a proper, safe repair; one where your vehicle is restored precisely to the manufacturer's specifications, with the methods the manufacturer requires.

Of course! Today's modern factory finishes incorporate multiple layers of highly specialized paints. FCC COLLISION CENTERS has made a major investment in the most advanced automotive paint system available. In addition, FCC COLLISION CENTERS constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Your FCC COLLISION CENTERS advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your FCC COLLISION CENTER advisor for the specifics on your vehicle and its repair.

Sure! FCC COLLISION CENTERS are more than happy to provide this service to you, anywhere locally or in town. We want your visit to be a positive experience and we’ll work diligently towards that goal. We provide both a pick-up and delivery service.

You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your FCC COLLISION CENTERS advisor during the repair process if you have questions or concerns. In addition, you’re welcome to stop by our Online Customer Center to check on the status of your car while it is being repaired.

Yes. FCC COLLISION CENTERS offers a written warranty on all repairs, as well as a LIFETIME WARRANTY on all paint jobs.

The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department.

If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay the deductible when you pick up your vehicle.

If your deductible is not waived, it will be your responsibility to pay FCC COLLISION CENTERS when you pick up your vehicle.

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS:

DO

• Wash the vehicle by hand with cool water and a very mild car wash solution. (Using a soft cloth or sponge)


• Always use clean fresh water.


• Wash your vehicle in the shade.

DON'T

• Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.


• Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.


• Do not drive on gravel roads. Chipping the finish is easily done in the first 30-days.


• Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.


• Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent -on the new finish.


• Do not scrape ice or snow from the newly painted surface.